We have been using Master Clean (Scott) for several months now, both for carpet cleaning in all three of our residential apartment complexes and for carpet cleaning in our professional buildings. I can't say enough good things about the hard work that he's done for us. We've had several carpets that we turned to Scott to clean as a last-ditch effort; we were certain we were going to have to replace them - but we didn't have to, because he not only managed to save them, but managed to make them look brand-new. The quality of cleaning that we've received from Master Clean has been exemplary. As a vendor, Scott is a joy to work with. He is always willing to be flexible in scheduling, always has a smile on his face and is genuinely concerned with doing a good job. There are times that we have needed a carpet cleaned for a unit that was turned in less than 12 hours, and Scott simply tells us to let him know as soon as he can be in the unit and he'll be there. He makes customer service a priority, and that, combined with the amazing results that we see in our carpet cleaning, has made us loyal and steadfast customers of Master Clean. We would recommend this service to anyone!
September 12, 2012
Konnie Hubert, Property Manager
David Kanniainen, Maintenance Manager
We recently had our carpets cleaned by Scott with Master Clean and I must say my wife and I are very impressed with the result. Scott was prompt as he was there when he said he was going to be, not only for the cleaning, but for the free walk through estimate as well. He worked very efficiently as he was at our house for right around 2 hours to clean all of our carpets and a large area rug in our kitchen. When I've had my carpets cleaned by other companies in the past there was always a musty smell after the job was complete. That was not the case with Master Clean as our house smells clean and fresh. I would highly recommend Scott and Master Clean to take care of your carpet cleaning needs.
Basin Radio Network
I was the lucky winner of free carpet cleaning drawing Master Clean had at the 2011 Home Show at the Camplex. I had been planning to have our carpets cleaned as we had just got a new puppy, and boy, they needed cleaning. I was so pleased with the job Scott did for me, all the stains and odors are gone! He is respectful, helpful and very efficient. I would recommend Master Clean for anyone needing a thorough and professional job.
After returning home from being out of town for a few days I quickly learned there had been an accident in the basement of my home. An unpleasant odor had migrated upstairs and after further investigation I quickly learned my dog had gotten sick all over my newly installed carpeting. After surveying the mess and consulting the advice of a professional, I realized it was beyond my capabilities. I called Scott with Master Clean and he was able to fit me into his schedule immediately. Scott arrived on time and was upfront and honest. Without Giving me a "sales pitch" he informed me with adequate information about the procedures to successfully restore my carpeting without causing permanent damage. I had been considering having the rest of my carpeting cleaned as I am a bachelor with a dog and they were showing signs of wear. As soon as I learned how affordable Scott's services are, I quickly opted to hire him to clean the entire house. Scott arrived the next morning as his usual friendly self, glad to assist and absolutely trustworthy. The work was performed fast, and the results were better than expected. The carpet was dry by the time I returned home from work and ready for the weekend traffic. I recommend Master Clean without any reservation and urge anyone in the Sheridan, Buffalo, or Gillette area to give Scott a call when considering having any cleaning done, or if something unfortunate happens beyond your control.