FAQs
CARPET CLEANING QUESTIONS:
Contaminants such as dust mites, allergens, soils, sands, greases, oils, food particles, bacterias, and multiple other pollutants will eventually make there way inside our homes and specifically into our carpeting. Carpeting acts like a filter for your home, and like all filters they periodically need cleaned. Ultimately the cleanliness of your carpet will greatly effect the air quality and overall appearance of your home.
The frequency of cleaning will vary from one household or office to another, depending on the number of occupants and the level of usage. At a minimum, you should clean professionally once a year. Carpeting may appear to be clean on the surface, but its what you cannot see that can potentially damage your carpet and its lifespan. Soiling beneath the surface causes damage to carpet fibers making them dull and worn looking, mainly due to heavy foot traffic. It is imperative proper maintenance on carpet (such as vacuuming) be done regularly.
When simply vacuuming no longer removes all of the soil or you have not been able to remove spots, it's time to have your carpeting cleaned by a certified-trained professional. Carpet manufacturers also require a professional cleaning periodically for warranty purposes.
Dry soiling such as dirt and sand are the enemy. Gritty abrasive granular soil "cuts" carpet fibers, known as the sand paper effect. This cause wear, taking the luster out and leaving a dull appearance. Using a pre-entry matting system and vacuum regularly. Blot up spills quickly with absorbent materials and have your carpeting cleaning periodically.
Vacuuming is the most important maintenance for carpeting. 90% of all soil is dry particulate soil, 80% of that soil can be removed with regular vacuuming. The IICRC recommends vacuuming everyday, however 1 to 2 times a week is sufficient for most homes. So vacuum away, as much as you want :)
We offer a 100% unconditional satisfaction guarantee on our work.. If after we have done the work and there are areas that you are concerned with, such as a spot returning, we will return at no cost and re-clean the item no questions asked.
Carpet protectors are designed to protect your carpeting from permanent staining and prolong the life of the fabrics. Invented by leading carpet manufacturers, carpet protectors are in fact proven to work if applied correctly.
Truck Mounted Hot Water Extraction is the best cleaning method because of the size and power behind the cleaning tools. Carpet fiber is made up of many materials such as nylon, polyester, wool, etc all materials that can be washed. Carpets are extremely dense and are capable of harboring large amounts of dirt. The only way to fully remove dirt is to use water to rinse out the cleaning agents and dirt. Cleaning solutions are designed to attach and encapsulate dirt to be removed by a rinsing process. Hot water extraction is the method that uses a flushing process to remove dirt. Master Clean's Multi-step Deep Clean system uses a multi-step process. A preconditioning cleaning solution to loosen soil followed by a combination hot water fiber rinse and powerful vacuum extraction to remove both the cleaning solution and the dirt.
All of our cleaning packages include moving the majority of furniture in the main living area. Additional prices may apply for heavier pieces of furniture. Pricing is discussed during a free no obligation estimate. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.
Like anything, there is varying factors in determining the time a cleaning will take. Based off of square footage, the average house takes between 1.5 and 2 hours. Keep in mind a quality cleaning is not a race, best results come from cleaners who take the extra steps to ensure the job is done right , the first time.
Every home is different, some carpets dry quicker than others. Certain carpets absorb more moisture therefor take longer to dry. If a proper extraction is executed carpeting should take no longer than 8 hours to dry, however the seasons can also influence dry times. At Master Clean we see dry times vary between 4 and 8 hours depending on the type of carpet, the air temperatures, and air movement.
TILE & GROUT QUESTIONS:
Similar to your carpet, dirt builds up over time, dulling your tile's appearance and discoloring your grout. Mopping alone can not achieve the results our professional truck mounted rotary cleaning can. In fact, when you mop your tile you often leave the grout dirtier. Mops are soft, while tile and grout are hard, allowing the mop head to only clean the surface. The dirt from the surface of the tile often times gets left behind in the grout, actually making it worse. We power down on the grout and scrub for a deep penetrating cleaning.
Many factors must be considered when determining the frequency of cleaning. This includes traffic, children, pets, and routine floor maintenance. Having a sealant applied to the grout lines will extend your time between professional cleanings, but a good rule of thumb is to have it cleaned every 12 to 16 months.
Average size floors typically take between 60-90 minutes. This time can vary between the level of soiling and the discoloration in the grout.
We recommend staying off the floors for and additional 60-90 minutes depending on the season, which can affect dry time.
Grout is a porous material that is subject to absorbing spills and can easily stain. Having a sealant applied will create a protective barrier that will help resist soiling and staining.
Tile maintenance should include a neutral PH Tile & Grout Cleaner, harsh cleaners like ammonia, bleach, and vinegar should be avoided because they can potentially damage grout. Regular maintenance such as mopping should be done frequently.
WATER DAMAGE QUESTIONS:
While it is best to leave the restoration process to professionals, there are things you can do to prevent further damage and ensure your own safety.
- Take up saturated area rugs
- Remove lamps, telephones and decorative items from wet furniture tops
- Place aluminum foil squares under furniture legs to protect the furniture and avoid carpet staining
- Inspect surrounding rooms (also above and below) for evidence of additional water damage
- Stay out of rooms where ceilings are sagging from retained water
- DO NOT use a vacuum to attempt to remove water
Master Clean Restoration Services has a 24 hour, 365 day a year technician on standby waiting to serve you. You should NEVER wait until Monday to call; if there is damage, you need to have a restoration specialist respond and evaluate the damage immediately. Even if you are unsure if there is significant damage, it is smart to call a restoration specialist to take a look at your home or business to help prevent further damage.
We use a specialized drying system which enables wood floors to dry efficiently. Because of hardwood's density, the drying process can take three weeks or more. Your insurance company can work with you to determine whether floors will need to be refinished or replaced.
The extent of damage and the construction of the furniture will determine if your furniture can be restored. Your furniture must be dried before damage can be adequately assessed. Non-salvageable furniture will be documented for you and if any items need to be discarded, a customer release form will need to be signed.
Master Clean will be responsible for just the dry-out. Our affiliate company, JAS Construction will facilitate any reconstruction needs. This approach makes sense for many clients since our Project Managers are already familiar with the situation and are already in contact with the insurance adjuster.
FIRE DAMAGE QUESTIONS:
A Master Clean Professional is here to help. A fire is a disastrous event that turns people's lives upside down. We understand what you are going through, and our highly trained staff is here to help you every step of the way. We will come out to inspect your damages, and ease you into the recovery process. We can work with your insurance company to get repairs started immediately. We can also help you understand the entire process, so you can feel less overwhelmed. We're just a phone call away. 307-689-7292
There are varying factors involved in fire and smoke damage restoration. Occasionally it is difficult to predict exactly how long the complete restoration process of your home or business will take. Our technicians will give you estimates on dates and stages of the restoration project and keep you posted on progress.
For best results, do not try any self-cleaning without first consulting Master Clean. It is important to pretest, use the right cleaning agent for the particular item, mix deodorizing agents with cleaning solutions, and use correct dilution rates to achieve best results. Our trained technicians use our professional cleaning system products to give you the best chance for complete restoration of your belongings.
At Master Clean, occupant and worker safety is top priority. During initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation or safe operation. Electrical power may be turned off until evaluation by a licensed electrician.
We recommend that you make a list of items (including food items) deemed non-restorable. Make a copy for your insurance company and keep one for yourself. We will also help you offer our professional opinion on whether or not an item can be restored.
This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If vacating your premises for any length of time, consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify all utility companies of temporary suspension of services. Please make sure proper notice is given to your landlord.
Depending on the source, nature and extent of the fire, it may be best to remove all belongings to secure facility for cleaning, storage, and to make room for restoration or construction. Master Clean will work with you and your insurance claim representative to manage this process.
Yes. With advanced notice we can schedule time for a Master Clean technician to meet with you and provide access to any requested items.
MOLD DAMAGE QUESTIONS:
Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on surfaces that have excessive moisture content. There are many types of mold, and none of them will grow without water or moisture.
Typically in a home situation, mold is caused by excessive moisture such as a chronic water leak in a basement. When an imbalance occurs in the environment, mold spores begin to grow within 48-72 hours. However the rate of growth will be dependent on all the factors listed above - available food, moisture level, temperature, etc.
Contaminated materials should be carefully evaluated before beginning mold remediation. Generally accepted remediation procedures for mold contamination include discarding drywall, carpet, ceiling tiles, particle board, insulation and similar porous materials. Semi-porous materials such as wood, brick, concrete and plywood can be remediated using abrasive methods depending on their structural integrity.
According to the EPA, "When moisture problems occur and mold growth results, building occupants may begin to report odors and a variety of health problems, such as headaches, breathing difficulties, skin irritation, allergic reactions, and aggravation of asthma symptoms."
There are many molds that are "black" however Stachybotrys is regarded as a threat to human health and is generally referred to as "black mold".
Yes. However we provide this service through an independent lab and it is done when requested. If a serious mold situation develops, it is suggested that a hygienist be contracted who would develop a protocol for comprehensive mold remediation.
Mold exclusions are now included in most homeowners and commercial property insurance policies. However, covered water losses are typically the main source of mold growth and therefore, your insurance company should be responsible for the cost of the mold abatement provided the building item is damaged by water first. Mold on a water damaged wall, floor or other building items is a sign the item was wet thus water damaged allowing the mold to grow.
Mold in the home can usually be found in damp, dark or steam filled areas e.g. bathroom or kitchen, cluttered storage areas, recently flooded areas, basement areas, plumbing spaces, areas with poor ventilation and outdoors in humid environments.
Call Master Clean and Schedule Your Cleaning Today!
At Master Clean, we strive to keep your homes tidy and your businesses spotless. Our lineup of cleaning experts has access to the industry’s most reliable tools and products to service any job at any size. From regular cleaning maintenance to floor-to-ceiling restoration, Master Clean is ready to scrub, clean, and polish your home or business spotless. If you have any questions, need assistance on a current project, or if you are ready to treat your establishment with top-notch cleaning pros, call Master Clean today.
Master Clean and Advanced Air Technologies is a restoration company in Gillette, WY specializing in water damage restoration, fire and smoke damage restoration, mold removal, and more environmental remediation services.